Transaction Policy

Last updated: October 31, 2026

Payment methods

We accept Visa, Mastercard and American Express, as well as digital wallets such as Shop Pay, Apple Pay and Google Pay where available, and PayPal where offered. The payment options shown at checkout are the ones available to you.

Currency and pricing

All prices are shown and charged in Australian dollars (AUD) and may change without notice. The price you pay is the price shown at checkout when you place your order.

Taxes

Any applicable taxes are calculated at checkout and shown before you confirm your order.

When you are charged

Your payment method is charged when you place your order. You will receive a confirmation email with your receipt once payment is approved.

Fees

Shipping within Australia is free. There are no surcharges added after your order is placed. Your bank may charge its own fees, such as international transaction fees.

Discount codes

Only one discount can be applied per order unless stated otherwise. Discounts cannot be applied to orders that have already been placed.

Payment security

All payments are processed through Shopify's secure checkout, which is PCI DSS Level 1 certified. Baloira never sees or stores your full card number.

Order verification

Some orders may be reviewed for security, and we may contact you to verify details. Orders suspected to be fraudulent or unauthorised may be cancelled with a full refund.

Declined payments

If your payment is declined, check that your card details and billing address match your bank's records, try another payment method, or contact your card issuer or us.

Pricing errors

If an item is listed at an incorrect price, we will contact you before shipping. You can then continue at the correct price or cancel for a full refund.

Refunds

Approved refunds are issued to your original payment method. See our Return & Refund Policy for details.

Payment disputes

If you do not recognise a charge or have a problem with your order, please contact us first. This is usually faster than raising a dispute with your bank.

Contact us

Email: info@baloira.com
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (AWST)
Saturday and Sunday: Closed
Response time: usually 1 to 2 business days