Return & Refund Policy

Last updated: October 31, 2026

This policy applies to orders delivered within Australia.

Return policy at a glance

Return window: 30 days from delivery.
Condition: Unused, uninstalled and in original condition, with all original packaging, parts and accessories.
Restocking fee: None.
Damaged, defective or wrong item: Report within 48 hours of delivery for a free replacement or full refund.
Change of mind: You pay the return shipping.

Order cancellations

You can cancel your order within 1 hour of placing it by emailing info@baloira.com with your order number. After that, cancellation cannot be guaranteed. Orders that have already shipped cannot be cancelled, but may be returned after delivery under this policy.

30-day returns

You may return an item within 30 days of delivery. To be eligible, the item must be unused, not installed, in the condition you received it, in its original packaging with all parts and documents, and accompanied by your order number or proof of purchase. Returns that arrive late or do not meet these conditions may be refused.

Return costs

Damaged, defective or incorrect items: no cost to you.
Change of mind: you pay the return shipping. We recommend a tracked postage service, as we are not responsible for returns lost in transit.

How to return an item

Email info@baloira.com with your order number and the reason for your return.
We will send you a return authorisation and the return address.
Repack the item securely with everything included.
Ship the item and keep the tracking number until your refund is complete.

Please do not send items back without prior authorisation.

Damaged, defective or incorrect items

Email info@baloira.com within 48 hours of delivery with your order number and clear photos of the item and packaging. You can choose a replacement or a full refund, and in most cases you will not need to return the item.

Lost or undelivered orders

If your package is late, email us your order number. We will investigate with the carrier and send a replacement or refund if it is confirmed lost. See our Shipping Policy.

Refunds

Once your return is received and inspected, we will email you to let you know whether your refund is approved. Approved refunds are issued to your original payment method, in Australian dollars (AUD), within 7 business days. Your bank may take a few extra days to process it. If more than 10 business days have passed since approval, please contact us.

Exchanges

To exchange an item, return your current item and place a new order for the one you want.

Non-returnable items

Gift cards and items marked final sale cannot be returned, unless they arrive damaged, defective or incorrect.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.

Policy changes

We may update this policy from time to time. Any changes will be posted on this page with a new "Last updated" date.

Contact us

Email: info@baloira.com
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (AWST)
Saturday and Sunday: Closed
Response time: usually 1 to 2 business days